Work peeves

[elizilla]

Why are some customers implementing versions of our software than are many years out of date, and calling me to complain that a version of our software that was released in 2001, doesn't work with a 2005 release of Java or Crystal Reports?

Why do customers complain that we aren't doing enough to help them with their problems, when their problems are resolved in a service pack that they are refusing to install?

Comments

[jenx.livejournal.com]

Because people suck.

[1dreamr.livejournal.com]

Along the lines of what Jenx said, most people are idiots.... I run into it everyday in my work. Very frustrating.

[metalfatigue]

I concur with the above two posters.

[marahsk.livejournal.com]

Because people are stupid.

[hotwire7.livejournal.com]

Or maybe they're afraid to install the new release?
I'm running Windoze 98, not ME or XP, does that make me stupid?

Just being contrarian here, please have mercy with the flamethrower.

[avt-tor.livejournal.com]

Why do customers remove a device from their network (that connected two devices that we manage), then complain that their connection is down, deny anything changed on their end, demand to speak to the VP in charge of the company in our country, complain that we aren't logging changes in devices on our network, and then, when we found out what happened and suggested that they put the router back where it was, tell their techs not to do it because it will briefly disconnect the kludged-up bypass they had cobbled together? That was my day yesterday.

Channeling Elizilla

[hotwire7.livejournal.com]

Hey, I was channeling you at work today.
The customer on the phone, after being told the upgrade price, said "well, maybe the software isn't the problem?..."

What he doesn't know is that it's our policy that when people buy our equipment used on Ebay or whatever, they have to buy an upgrade in order to get support. We're tired of supporting people who are not actually our customers.

So I deftly said "it's our policy when there are mysterious problems the customer has to be using the latest software. Otherwise you and I could spend hours on the phone trying to fix a problem that the programmers have already fixed."

I'm proud of that one, and I was thinking of you when I said it.

Re: Channeling Elizilla

[mistrtoad.livejournal.com]

This policy could me made explicit in the software licensing agreement. Not that anyone ever reads those things, but ...