It is actually here!
Nov. 7th, 2024 06:42 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
elizillaI didn’t get around to tackling this wheelchair situation again until Monday, I just didn’t have the spoons. Over the weekend I made a plan. I decided that before I called Wheelchair Seating again, I would call my insurance company and see what if any coverage is available for the consumer grade chairs. Well, insurance said they do cover them, and their provider is National Seating and Mobility.
National Seating and Mobility has a worse reputation than Wheelchair Seating, but I called them anyway. Their phone triage recording led to voice mail that sounded like a cell phone that isn’t set up yet.
As I was making those calls, I got a text message from Wheelchair Seating that my equipment was in, and to call them.
So I called them. It was the same as ever. Yes, the computer says my chair is in. What do I do next? Wait, and Brian will call to schedule delivery. When can I expect Brian to call? They don’t know. How far out is Brian scheduling? They don’t know. Do they have a phone number for Brian? No. What is Brian’s last name? They don’t know. I said I was considering canceling, due to their terrible service, and who would I have to talk to about this? They don’t know.
It did not sound promising, but neither did National Seating and Mobility. I decided to wait a few days before escalating to Patient Relations again.
Well, on Tuesday, BRIAN CALLED! He actually called! I was stunned!
I was even more stunned when Brian asked if I was free in about an hour, for him to come.
So at 3pm Tuesday, my chair was delivered! It is here!
National Seating and Mobility has a worse reputation than Wheelchair Seating, but I called them anyway. Their phone triage recording led to voice mail that sounded like a cell phone that isn’t set up yet.
As I was making those calls, I got a text message from Wheelchair Seating that my equipment was in, and to call them.
So I called them. It was the same as ever. Yes, the computer says my chair is in. What do I do next? Wait, and Brian will call to schedule delivery. When can I expect Brian to call? They don’t know. How far out is Brian scheduling? They don’t know. Do they have a phone number for Brian? No. What is Brian’s last name? They don’t know. I said I was considering canceling, due to their terrible service, and who would I have to talk to about this? They don’t know.
It did not sound promising, but neither did National Seating and Mobility. I decided to wait a few days before escalating to Patient Relations again.
Well, on Tuesday, BRIAN CALLED! He actually called! I was stunned!
I was even more stunned when Brian asked if I was free in about an hour, for him to come.
So at 3pm Tuesday, my chair was delivered! It is here!
Huzzah!!
Date: 2024-11-13 02:37 am (UTC)And there was much rejoicing, and the people did feast on Robin's minstrels...
-R
(...and orangutans, and breakfast cereals...)