Trying to get tv service for Larry

[elizilla]

The nursing home requires residents who want tv service, to pay Comcast individually. Other than that, they knew nothing - I should call Comcast. I am now on hold for my 4th different Comcast rep, as they pass me around trying to figure this out.

And you know the minute I get service to room 109, they'll move him. Seems like they would have a better plan. :-(

Edited to add... on hold with Comcast rep #5, got dumped back to voice mail triage. Sigh.

Edited to add... one way to deal with a customer whose questions you cannot answer - "accidentally" cut them off. Talked to the nursing home again, they still don't know anything. Called Comcast again, they know nothing and don't want to sell me service because I don't own the building and I don't have Larry's SSN. Finally talked to someone who agreed to set up service in MY name for that room number. They can't hook it up until next Monday and there's a $35 install fee. I wonder if Larry will even be in that room by then? Also, will I have to pay $35 and wait a week to move the line, every time they move him to a different room? Sheesh, he's never going to have television. You'd think they would have some kind of plan in place.

Comments

[pi3832.livejournal.com]

Is there internet in the room? A streaming media player like ROKU might be a better answer. The Roku LT model has RCA plugs for connecting to analog, standard definition TVs. Instead of paying Comcast, you pay Netflix, and Larry can watch 88 episodes of Red Dwarf back-to-back.

Do they get over-the-air TV in the rooms? I'm wondering if they have analog TVs, so that you'd have to get a digital-tuner set-top-box to be able to get the local broadcast. (Parts Express might sell such things.)

[schmi.livejournal.com]

My bad if I've asked this before. Who is Larry?