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Failure of laptop keyboard
Oct. 24th, 2016 09:47 pmOn my work laptop. Grrrr.
My employer has a fancy contract with Dell where they are supposed to handle these things - in fact they are supposed to send a technician onsite within one business day. I think the phone center is in the Phillipines, based on the accents of these people. The guy could NOT understand "My A key is not working" but I finally got him to understand I have a keyboard problem, that just one letter has failed. I don't think it matters whether he can understand which letter it is.
He had a script for keyboard failures.
First he wanted me to reboot in Safe mode, and try an accessory keyboard. Well, my laptop is encrypted and my password has an "A" in it. And the accessory keyboard doesn't work till we get past the encryption screen. So I am dead in the water.
Next he wanted me to reseat the keyboard connector. But he could not explain how to do it. I asked if I take the screws out of the bottom and he said no, I should lift the hinge covers. I can't see how one would do this and he had no other instructions to offer. I will hafta go look for a youtube video.
And while the internal helpdesk claims Dell is supposed to send someone out here, in person, within one business day, that's news to Dell. The best I could get was to convince him to send a new keyboard for me to install myself, and it won't arrive until Weds.
Maybe tomorrow I will take it to Staples or Best Buy and see what they can do. Or make the trek to MicroCenter - it is an hour away but they have things, at least.
My employer has a fancy contract with Dell where they are supposed to handle these things - in fact they are supposed to send a technician onsite within one business day. I think the phone center is in the Phillipines, based on the accents of these people. The guy could NOT understand "My A key is not working" but I finally got him to understand I have a keyboard problem, that just one letter has failed. I don't think it matters whether he can understand which letter it is.
He had a script for keyboard failures.
First he wanted me to reboot in Safe mode, and try an accessory keyboard. Well, my laptop is encrypted and my password has an "A" in it. And the accessory keyboard doesn't work till we get past the encryption screen. So I am dead in the water.
Next he wanted me to reseat the keyboard connector. But he could not explain how to do it. I asked if I take the screws out of the bottom and he said no, I should lift the hinge covers. I can't see how one would do this and he had no other instructions to offer. I will hafta go look for a youtube video.
And while the internal helpdesk claims Dell is supposed to send someone out here, in person, within one business day, that's news to Dell. The best I could get was to convince him to send a new keyboard for me to install myself, and it won't arrive until Weds.
Maybe tomorrow I will take it to Staples or Best Buy and see what they can do. Or make the trek to MicroCenter - it is an hour away but they have things, at least.
