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Trying to get tv service for Larry
May. 7th, 2013 11:48 amThe nursing home requires residents who want tv service, to pay Comcast individually. Other than that, they knew nothing - I should call Comcast. I am now on hold for my 4th different Comcast rep, as they pass me around trying to figure this out.
And you know the minute I get service to room 109, they'll move him. Seems like they would have a better plan. :-(
Edited to add... on hold with Comcast rep #5, got dumped back to voice mail triage. Sigh.
Edited to add... one way to deal with a customer whose questions you cannot answer - "accidentally" cut them off. Talked to the nursing home again, they still don't know anything. Called Comcast again, they know nothing and don't want to sell me service because I don't own the building and I don't have Larry's SSN. Finally talked to someone who agreed to set up service in MY name for that room number. They can't hook it up until next Monday and there's a $35 install fee. I wonder if Larry will even be in that room by then? Also, will I have to pay $35 and wait a week to move the line, every time they move him to a different room? Sheesh, he's never going to have television. You'd think they would have some kind of plan in place.
And you know the minute I get service to room 109, they'll move him. Seems like they would have a better plan. :-(
Edited to add... on hold with Comcast rep #5, got dumped back to voice mail triage. Sigh.
Edited to add... one way to deal with a customer whose questions you cannot answer - "accidentally" cut them off. Talked to the nursing home again, they still don't know anything. Called Comcast again, they know nothing and don't want to sell me service because I don't own the building and I don't have Larry's SSN. Finally talked to someone who agreed to set up service in MY name for that room number. They can't hook it up until next Monday and there's a $35 install fee. I wonder if Larry will even be in that room by then? Also, will I have to pay $35 and wait a week to move the line, every time they move him to a different room? Sheesh, he's never going to have television. You'd think they would have some kind of plan in place.
