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Dec. 1st, 2004 10:54 amI am so frustrated I could scream!
This happens to me every single time I have to file a bug report at work. I swear there are people there whose primary purpose in life is to reject bug reports. The hurdles they place in our way have no purpose other than to make it more difficult to file bug reports.
I slave over these reports, in fact they're so difficult to write that I no longer try to do it doing work hours; there are too many distractions. Every bug report is a homework assignment that I do in the evening or on the weekend. I worked on this one until past midnight on Monday night.
Then the rejections start. Yesterday he fired the report back to me for failing to get approvals from the necessary people. Even though I have gotten those people's approvals twice over already. I got the approvals for a third time, and resubmitted it. Today, he rejects the report claiming I didn't fill out the proper checklist. I scream in frustration because I spent hours on Monday night filling out their thrice-damned checklist, it's right there in the bug report, does he even look at what I wrote, before throwing it back?
I fought back the urge to send flame email, and spent a little time fantasizing about going postal. Then I called my manager and asked him to intervene.
Eventually I always have to call my manager and ask him to do something to make them accept my bug reports. I swear there's nothing I can write in a bug report that will make it fly on its own merits. They aren't even reading what I write, they just reject things by rote until someone high enough up the food chain goes in and pounds on a few desks. My manager is frustrated too; he says he has to do this for everyone.
All this to report a bug that is definitely there, but which is so small and so easy to live with, that it's never going to rise to the top of the triage heap. It's such a small problem that I spent a month going back and forth with the user trying to persuade her she doesn't need it reported. But she insists, it's got to be reported. I hate this. There are so many more useful things I could be doing, instead of screaming in frustration and tearing my hair over this trivial bug.
I swear next time I need to open a bug report I'm not going to bother to fill out the checklist or get the approvals. They're going to send it back for that stuff anyway, whether I already have it in there or not, so why do it?
Edit: Since I first wrote this entry, less than two hours ago, my manager went in rammed the bug report past the guy who has been spuriously rejecting it for the last two days. Someone in Engineering has already responded saying the steps to reproduce the issue are clear. She is taking it much more seriously than I expected; her notes suggest triaging this for an early fix and maybe even a special memo since it impacts customers doing upgrades. Wow, I've never had a bug report generate one of these special memos. The technical people over there aren't evil; it's just these wretched administrative types who keep getting in the way. Why can't they do something useful instead?
This happens to me every single time I have to file a bug report at work. I swear there are people there whose primary purpose in life is to reject bug reports. The hurdles they place in our way have no purpose other than to make it more difficult to file bug reports.
I slave over these reports, in fact they're so difficult to write that I no longer try to do it doing work hours; there are too many distractions. Every bug report is a homework assignment that I do in the evening or on the weekend. I worked on this one until past midnight on Monday night.
Then the rejections start. Yesterday he fired the report back to me for failing to get approvals from the necessary people. Even though I have gotten those people's approvals twice over already. I got the approvals for a third time, and resubmitted it. Today, he rejects the report claiming I didn't fill out the proper checklist. I scream in frustration because I spent hours on Monday night filling out their thrice-damned checklist, it's right there in the bug report, does he even look at what I wrote, before throwing it back?
I fought back the urge to send flame email, and spent a little time fantasizing about going postal. Then I called my manager and asked him to intervene.
Eventually I always have to call my manager and ask him to do something to make them accept my bug reports. I swear there's nothing I can write in a bug report that will make it fly on its own merits. They aren't even reading what I write, they just reject things by rote until someone high enough up the food chain goes in and pounds on a few desks. My manager is frustrated too; he says he has to do this for everyone.
All this to report a bug that is definitely there, but which is so small and so easy to live with, that it's never going to rise to the top of the triage heap. It's such a small problem that I spent a month going back and forth with the user trying to persuade her she doesn't need it reported. But she insists, it's got to be reported. I hate this. There are so many more useful things I could be doing, instead of screaming in frustration and tearing my hair over this trivial bug.
I swear next time I need to open a bug report I'm not going to bother to fill out the checklist or get the approvals. They're going to send it back for that stuff anyway, whether I already have it in there or not, so why do it?
Edit: Since I first wrote this entry, less than two hours ago, my manager went in rammed the bug report past the guy who has been spuriously rejecting it for the last two days. Someone in Engineering has already responded saying the steps to reproduce the issue are clear. She is taking it much more seriously than I expected; her notes suggest triaging this for an early fix and maybe even a special memo since it impacts customers doing upgrades. Wow, I've never had a bug report generate one of these special memos. The technical people over there aren't evil; it's just these wretched administrative types who keep getting in the way. Why can't they do something useful instead?
